ROLE / Independent Audit

Complaints Officer

Support complaints and whistleblower protection through documented, accountable work.

Qualifications and responsibility.

MINIMUM EDUCATION — PROPOSED

Bachelor’s degree in accounting, audit, ethics, compliance or public administration, or a documented equivalent combination of training and relevant work.

RELEVANT EXPERIENCE — PROPOSED

2+ years of relevant professional, academic, civic or volunteer experience. Equivalent capability may be assessed through documented work.

Required competencies

Clear written communication
Documentary accuracy
Confidentiality and conflict-of-interest discipline
Respectful collaboration
Independent judgment
Evidence preservation
Objective findings and corrective actions

Institution: Independent Ethics, Audit and Accountability Office
Department: Complaints and Whistleblower Protection
Reports to: Independent review authority defined in the approved charter
Classification / compensation: Proposed / unfilled · Unpaid volunteer; no paid appointment is implied.
Workload: Proposed 4–8 hours weekly; agreed individually before appointment.
Appointment: Proposed: 30-day probation followed by a 90-day project, six-month renewable, or twelve-month specialist appointment.

Responsibilities

Prepare an agreed work plan with one accountable owner.
Deliver the department’s assigned research or operational outputs.
Keep source records, decisions and progress updates.
Declare conflicts, protect personal data and follow the approved scope.

Expected deliverables

Agreed work plan
Documented output with supporting evidence
Monthly progress report and handover notes

Evaluation

Accuracy and completeness
Timely delivery
Professionalism and compliance
Demonstrable public value

Weekly updates; monthly documented review. Renewal depends on delivery, conduct and continuing need. Engagement may end through the agreed review and notice procedure.

Apply for this role.

Full nameEmail addressPhone / WhatsApp with country codeLocationHighest education / qualificationYears of relevant experienceWeekly availabilityPreparation so far

Relevant qualifications or equivalent capabilityRelevant work / civic / academic experienceOne completed output and your contributionWhy this role?Potential conflicts of interestRésumé or supporting qualifications (PDF, up to 2 MB)

Please omit ID numbers, banking information and unrelated sensitive information from your résumé.

Read the proposed volunteer agreement

Work is unpaid and limited to an approved civic scope. An appointment will separately identify parties, responsibilities, outputs, term, reporting, confidentiality, data protection, intellectual property, safeguarding, conflict disclosure, conduct, dispute handling, renewal and termination. No authority to represent the population is conferred. Agreement templates require qualified legal review before adoption. This application records acknowledgment, not an executed appointment agreement.

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